Please follow the links to find out more about aspects of RPA that may affect you as a Parent/Carer, such as our term dates, communications sent, our uniform policy and what your child is currently learning.
Please see the attachment below for some organisations who can offer support to parents during this difficult time.
Fuel Poverty (COVID-19)
New emergency measures with the energy industry have been agreed by the government to protect the domestic energy supply of those most in need during the disruption caused by COVID-19.
From today customers with pre-payment meters who may not be able to add credit can speak to their supplier about options to keep them supplied. This will benefit over 4 million customers.
This could include nominating a third party for credit top ups, having a discretionary fund added to their credit, or being sent a pre-loaded top up card so that their supply is not interrupted.
More broadly, any energy customer in financial distress will also be supported by their supplier, which could include debt repayments and bill payments being reassessed, reduced or paused where necessary, while disconnection of credit meters will be completely suspended.
Council Tax Support East Northants (COVID-19)
Existing Customers in receipt of Council Tax Support will be receiving an additional £150 towards their council tax bill. This will be paid directly onto their council tax account (no cash payment). They don’t need to apply for this we will award it automatically (we are currently waiting on the software to enable us to award this). They will be sent confirmation of the award and a revised council tax adjustment notice (bill)
If a customer applies for Universal Credit we receive notification directly from the Department for Work and Pensions, upon receipt of this notification we send a letter to the customer advising that they can claim Council Tax Support and if they would like to do so to ring our customer service team on 01832 742330 to make a claim over the phone. Due to all the scams going on at the moment we didn’t want to ring the customer in the first instance (if we have a valid phone number) as they may feel uncomfortable with this approach.
Customers who won’t be claiming Universal Credit will be required to complete a paper application form as we have to verify their income rather than the DWP doing this on our behalf. An application form can be download from our website or via the two options below.
If customers want any advice they can email benefits@East-northamptonshire.gov.uk or ring 01832 742097.